We strive to ensure that every customer is completely satisfied with their purchase. If an item arrives damaged, we are committed to making it right. Our return policy is designed to be straightforward and hassle-free:
•Damaged Items: If your item arrives damaged, we offer replacements at no additional cost. We kindly request that you provide photographic proof of the damage. Once we receive the photos, we will promptly arrange for a replacement to be sent out. Our goal is to ensure you receive your order in perfect condition as quickly as possible.
•Refunds: In certain circumstances, we can offer a refund. This may depend on the specifics of the order and the nature of the issue. If you believe a refund is appropriate, please contact our customer service team to discuss the situation. We will review your case and work with you to find a satisfactory resolution.
•Returns for Other Reasons: If you are unhappy with your purchase for reasons other than damage, please get in touch with us. While our primary aim is to replace damaged items, we understand that there may be other concerns. Our customer service team will review your case and determine the best course of action.